Privacy Policy

Lusmu AI ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, platform, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information as described in this policy.

Account information such as your name, email address, organization, and billing details when you register or subscribe.

Usage data including logs, device information, IP address, browser type, and interactions with the Service.

Content you provide, including documents, prompts, agent configurations, and messages processed through the platform.

We use your information to provide, maintain, and improve the Service, authenticate users, process payments, respond to support requests, and communicate product updates.

We may use aggregated or anonymized data to analyze usage trends and improve platform performance. We do not use your private content to train public models without your consent.

When you use AI features, your inputs may be processed by third-party model providers solely to generate responses on your behalf.

Enterprise customers may configure data retention, model routing, and processing boundaries according to their plan and security requirements.

We do not sell your personal information. We may share data with trusted service providers who help us operate the Service, such as hosting, analytics, payment, and email providers, under contractual confidentiality obligations.

We may disclose information if required by law, to protect our rights, or to prevent fraud, abuse, or security incidents.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated data, subject to legal or operational retention requirements.

We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring.

No method of transmission or storage is completely secure. Please use strong passwords and notify us promptly if you suspect unauthorized access.

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

To exercise these rights, contact us at privacy@lusmu.ai. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice in the product. Continued use after changes take effect constitutes acceptance.

Questions about this policy can be sent to privacy@lusmu.ai or through our contact page.